Refund & Returns
At Qshopin, we strive to provide our customers with the best online shopping experience possible. We understand that sometimes, despite our efforts, a product may not meet your expectations or arrive in perfect condition. That's why we offer a hassle-free return and refund policy to ensure your complete satisfaction with every purchase.
7-Day Return Policy
We are pleased to offer a 7-day return policy on all eligible products. If you are not entirely satisfied with your purchase, you may return the item(s) within 7 days of receiving them for a refund. To qualify for a return, the following conditions must be met:
- The item must be in its original condition: unopened, unused, and undamaged.
- All accessories, tags, labels, and packaging materials must be intact and included.
- The return request must be initiated within 7 days of receiving the product(s).
How to Initiate a Return
To initiate a return, please follow these simple steps:
- Contact our customer support team or on this number 0318 7718265 within 7 days of receiving your order, either through email. Provide them with your order details and a brief description of the reason for the return.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. This number is essential for processing your return.
- Carefully package the item(s) you wish to return, ensuring they are well-protected to prevent any damage during transit.
- Record a video or take pictures of the unboxing process, clearly showing the condition of the item(s) and the packaging. This will help us expedite the refund process.
- Send the package back to us using a reliable shipping method of your choice. Please include the RMA number on the outer packaging for easy identification.
Once we receive your returned item(s) and verify that they meet our return policy conditions, we will initiate the refund process. Please note the following details:
- Refunds will be issued using the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method.
- The refund will include the purchase price of the item(s) returned, minus any applicable shipping fees or restocking charges.
- Please allow up to 7 business days for the refund to be processed and reflected in your account. The actual time taken for the funds to appear may vary depending on your bank or credit card provider.
Damaged or Defective Products
In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. Provide them with the necessary details and supporting evidence, such as images or videos, to help us resolve the issue promptly.
We will assess the situation and, if necessary, arrange for a return or replacement of the damaged item(s) at no additional cost to you. Alternatively, we may offer a partial or full refund depending on the circumstances.
Customer Satisfaction Guarantee
At Qshopin, customer satisfaction is our utmost priority. We are committed to resolving any issues you may encounter and ensuring your shopping experience with us is a positive one. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our friendly customer support team. We are here to assist you every step of the way.
Note: This Return and Refund Policy is subject to change without prior notice. Please refer to the most up-to-date version on our website or contact our customer support team for any clarifications.